# MixPay Help Center

> Advice and answers from the MixPay Team

## MixPay FAQ

- [Why don't I see the Wallet feature in my MixPay Dashboard?](https://help.mixpay.me/en/articles/7189868-why-don-t-i-see-the-wallet-feature-in-my-mixpay-dashboard.md)
- [Is MixPay Wallet safe?](https://help.mixpay.me/en/articles/7245347-is-mixpay-wallet-safe.md)
- [What to do if the withdrawal fee is too high?](https://help.mixpay.me/en/articles/7284030-what-to-do-if-the-withdrawal-fee-is-too-high.md)
- [I forgot the PIN. What should I do?](https://help.mixpay.me/en/articles/7185569-i-forgot-the-pin-what-should-i-do.md)
- [Can I withdraw to any wallet address?](https://help.mixpay.me/en/articles/7185684-can-i-withdraw-to-any-wallet-address.md)
- [Can I add assets to the wallet?](https://help.mixpay.me/en/articles/7185625-can-i-add-assets-to-the-wallet.md)
- [What should I do if I find the address incorrect after the withdrawal?](https://help.mixpay.me/en/articles/7185685-what-should-i-do-if-i-find-the-address-incorrect-after-the-withdrawal.md)
- [Is there a minimum withdrawal amount?](https://help.mixpay.me/en/articles/7189485-is-there-a-minimum-withdrawal-amount.md)
- [What are the withdrawal fees?](https://help.mixpay.me/en/articles/7189459-what-are-the-withdrawal-fees.md)
- [What if my withdrawal is not credited?](https://help.mixpay.me/en/articles/7189740-what-if-my-withdrawal-is-not-credited.md)
- [How long does it take to withdraw?](https://help.mixpay.me/en/articles/7189455-how-long-does-it-take-to-withdraw.md)
- [How to check the Refund Code?](https://help.mixpay.me/en/articles/7109660-how-to-check-the-refund-code.md)
- [About Mixin Wallet PIN Instructions](https://help.mixpay.me/en/articles/7252619-about-mixin-wallet-pin-instructions.md)
- [I paid too little. What should I do?](https://help.mixpay.me/en/articles/7185703-i-paid-too-little-what-should-i-do.md)
- [I have completed the payment, but it failed. How do I request a refund?](https://help.mixpay.me/en/articles/7185753-i-have-completed-the-payment-but-it-failed-how-do-i-request-a-refund.md)
- [I paid too much. How do I get a refund for the excess amount?](https://help.mixpay.me/en/articles/7185693-i-paid-too-much-how-do-i-get-a-refund-for-the-excess-amount.md)
- [Why should I pay the EPC for the refund?](https://help.mixpay.me/en/articles/7185874-why-should-i-pay-the-epc-for-the-refund.md)
- [How to get EPC?](https://help.mixpay.me/en/articles/7185878-how-to-get-epc.md)
- [Why isn't the settlement in the currency I set up?](https://help.mixpay.me/en/articles/7110026-why-isn-t-the-settlement-in-the-currency-i-set-up.md)
- [How to start accepting cryptocurrency?](https://help.mixpay.me/en/articles/7843340-how-to-start-accepting-cryptocurrency.md)
- [I am a merchant, what fees do I need to pay?](https://help.mixpay.me/en/articles/7845448-i-am-a-merchant-what-fees-do-i-need-to-pay.md)
- [How long does it take for a payment to be confirmed?](https://help.mixpay.me/en/articles/7845452-how-long-does-it-take-for-a-payment-to-be-confirmed.md)
- [Will the price fluctuations of cryptocurrencies affect my business?](https://help.mixpay.me/en/articles/7845457-will-the-price-fluctuations-of-cryptocurrencies-affect-my-business.md)
- [Can I convert the received cryptocurrency into fiat currency?](https://help.mixpay.me/en/articles/7845458-can-i-convert-the-received-cryptocurrency-into-fiat-currency.md)
- [Do my customers need to pay extra fees?](https://help.mixpay.me/en/articles/7845465-do-my-customers-need-to-pay-extra-fees.md)
- [Can I provide refunds to my customers?](https://help.mixpay.me/en/articles/7845471-can-i-provide-refunds-to-my-customers.md)
- [How to handle fraud and fraudulent transactions?](https://help.mixpay.me/en/articles/7845473-how-to-handle-fraud-and-fraudulent-transactions.md)
- [Which cryptocurrencies are supported?](https://help.mixpay.me/en/articles/7845475-which-cryptocurrencies-are-supported.md)
- [Is my customer data protected?](https://help.mixpay.me/en/articles/7845480-is-my-customer-data-protected.md)
- [How can I accept cryptocurrency in my physical store?](https://help.mixpay.me/en/articles/7845485-how-can-i-accept-cryptocurrency-in-my-physical-store.md)
- [How can I accept cryptocurrency in different countries/regions?](https://help.mixpay.me/en/articles/7845496-how-can-i-accept-cryptocurrency-in-different-countries-regions.md)
- [Can I customize the payment page?](https://help.mixpay.me/en/articles/7845500-can-i-customize-the-payment-page.md)
- [Can I set different permissions for different employees?](https://help.mixpay.me/en/articles/7845504-can-i-set-different-permissions-for-different-employees.md)
- [What is the remaining payment time description?](https://help.mixpay.me/en/articles/7213296-what-is-the-remaining-payment-time-description.md)
- [My invoice shows "Pending" and seems to be stuck.](https://help.mixpay.me/en/articles/7213305-my-invoice-shows-pending-and-seems-to-be-stuck.md)
- [What should I do after the invoice shows payment failure?](https://help.mixpay.me/en/articles/7213335-what-should-i-do-after-the-invoice-shows-payment-failure.md)
- [What should I do if MetaMask shows "Connection Request Failed" or "Connection Rejected"?](https://help.mixpay.me/en/articles/7189855-what-should-i-do-if-metamask-shows-connection-request-failed-or-connection-rejected.md)
- [I can't receive the login verification code, what should I do?](https://help.mixpay.me/en/articles/7189844-i-can-t-receive-the-login-verification-code-what-should-i-do.md)
- [How fast are Swap transactions?](https://help.mixpay.me/en/articles/7205913-how-fast-are-swap-transactions.md)
- [What to do if a Swap transaction fails?](https://help.mixpay.me/en/articles/7206507-what-to-do-if-a-swap-transaction-fails.md)
- [Can Swap transactions be canceled?](https://help.mixpay.me/en/articles/7206513-can-swap-transactions-be-canceled.md)
- [Why is the actual transaction amount different from the estimated amount in a Swap transaction?](https://help.mixpay.me/en/articles/7206515-why-is-the-actual-transaction-amount-different-from-the-estimated-amount-in-a-swap-transaction.md)
- [What are the fees for Swap transactions?](https://help.mixpay.me/en/articles/7205872-what-are-the-fees-for-swap-transactions.md)
- [About User Roles](https://help.mixpay.me/en/articles/7237780-about-user-roles.md)
- [Can I change my Avatar and Nickname?](https://help.mixpay.me/en/articles/7241050-can-i-change-my-avatar-and-nickname.md)
- [What is a UUID?](https://help.mixpay.me/en/articles/7241051-what-is-a-uuid.md)
- [Where are the quote currency and settlement currency settings used?](https://help.mixpay.me/en/articles/7241089-where-are-the-quote-currency-and-settlement-currency-settings-used.md)
- [Can I add other accounts to receive payment notifications?](https://help.mixpay.me/en/articles/7241092-can-i-add-other-accounts-to-receive-payment-notifications.md)
- [Can I add other roles to help manage the account?](https://help.mixpay.me/en/articles/7241094-can-i-add-other-roles-to-help-manage-the-account.md)

## General

- [How to contact customer service](https://help.mixpay.me/en/articles/6836092-how-to-contact-customer-service.md): Four ways to contact customer service
- [Introduction to the four types of settlement accounts](https://help.mixpay.me/en/articles/6841887-introduction-to-the-four-types-of-settlement-accounts.md): Four ways to manage your assets

## Operation Guide

- [How to Set Up MixPay WordPress plugin](https://help.mixpay.me/en/articles/6836924-how-to-set-up-mixpay-wordpress-plugin.md)
- [MixPay Shopify Plugin Deployment Tutorial](https://help.mixpay.me/en/articles/6836902-mixpay-shopify-plugin-deployment-tutorial.md)
- [MixPay WordPress Plugin Deployment Tutorial](https://help.mixpay.me/en/articles/6836912-mixpay-wordpress-plugin-deployment-tutorial.md): The MixPay WordPress plugin can provide payment methods for merchants' WordPress stores.
- [How to make a payment on the Checkout Page using a Mobile Wallet?](https://help.mixpay.me/en/articles/7284120-how-to-make-a-payment-on-the-checkout-page-using-a-mobile-wallet.md)
- [How to make a payment on the Checkout Page using a Mobile Browser?](https://help.mixpay.me/en/articles/7300825-how-to-make-a-payment-on-the-checkout-page-using-a-mobile-browser.md)
- [How to make a payment on the Checkout Page using a PC Browser?](https://help.mixpay.me/en/articles/7301401-how-to-make-a-payment-on-the-checkout-page-using-a-pc-browser.md)
- [How to Use Mixin Wallet for Payments on a PC?](https://help.mixpay.me/en/articles/7213922-how-to-use-mixin-wallet-for-payments-on-a-pc.md)
- [Using Mixin Messenger to Complete Payments on Coinsbee](https://help.mixpay.me/en/articles/10213353-using-mixin-messenger-to-complete-payments-on-coinsbee.md)
- [How to Use Address Transfers for Payments？](https://help.mixpay.me/en/articles/11358467-how-to-use-address-transfers-for-payments.md): Direct address transfers are suitable for all on-chain wallets.
- [How to deposit into the MixPay Dashboard Wallet?](https://help.mixpay.me/en/articles/7191757-how-to-deposit-into-the-mixpay-dashboard-wallet.md)
- [How to add a withdrawal address?](https://help.mixpay.me/en/articles/7190559-how-to-add-a-withdrawal-address.md)
- [How to withdraw from MixPay Dashboard Wallet?](https://help.mixpay.me/en/articles/7190520-how-to-withdraw-from-mixpay-dashboard-wallet.md)
- [How to use Dashboard Swap?](https://help.mixpay.me/en/articles/7202842-how-to-use-dashboard-swap.md)
- [How to add a User?](https://help.mixpay.me/en/articles/7237076-how-to-add-a-user.md)
- [How to add receivers?](https://help.mixpay.me/en/articles/7241097-how-to-add-receivers.md)
- [Accept cryptocurrency payments for your E-commerce](https://help.mixpay.me/en/articles/7575833-accept-cryptocurrency-payments-for-your-e-commerce.md)
- [How to log in to Mixin Messenger?](https://help.mixpay.me/en/articles/7668768-how-to-log-in-to-mixin-messenger.md)
- [How to log in to MixPay Dashboard?](https://help.mixpay.me/en/articles/7668816-how-to-log-in-to-mixpay-dashboard.md)
- [Accept cryptocurrency payments for your Retail Store](https://help.mixpay.me/en/articles/7663505-accept-cryptocurrency-payments-for-your-retail-store.md)
- [How to get a refund？](https://help.mixpay.me/en/articles/7063792-how-to-get-a-refund.md): Refunds will be transferred to Mixin Wallet
- [How to check Mixin Wallet assets?](https://help.mixpay.me/en/articles/7261869-how-to-check-mixin-wallet-assets.md)
- [How to get a refund？\(Older\)](https://help.mixpay.me/en/articles/7265966-how-to-get-a-refund-older.md)