MixPay

MixPay FAQ

Why don't I see the Wallet feature in my MixPay Dashboard?

Is MixPay Wallet safe?

What to do if the withdrawal fee is too high?

I forgot the PIN. What should I do?

Can I withdraw to any wallet address?

Can I add assets to the wallet?

What should I do if I find the address incorrect after the withdrawal?

Is there a minimum withdrawal amount?

What are the withdrawal fees?

What if my withdrawal is not credited?

How long does it take to withdraw?

This feature is only supported when logging in with an email.

 Wallet FAQ

How to check the Refund Code?

About Mixin Wallet PIN Instructions

I paid too little. What should I do?

I have completed the payment, but it failed. How do I request a refund?

I paid too much. How do I get a refund for the excess amount?

Why should I pay the EPC for the refund?

How to get EPC?

Refund FAQ

Why isn't the settlement in the currency I set up?

How to start accepting cryptocurrency?

I am a merchant, what fees do I need to pay?

How long does it take for a payment to be confirmed?

Will the price fluctuations of cryptocurrencies affect my business?

Can I convert the received cryptocurrency into fiat currency?

Do my customers need to pay extra fees?

Can I provide refunds to my customers?

How to handle fraud and fraudulent transactions?

Which cryptocurrencies are supported?

Is my customer data protected?

How can I accept cryptocurrency in my physical store?

How can I accept cryptocurrency in different countries/regions?

Can I customize the payment page?

Can I set different permissions for different employees?

Accepting payment FAQ

What is the remaining payment time description?

My invoice shows "Pending" and seems to be stuck.

What should I do after the invoice shows payment failure?

Payment FAQ

What should I do if MetaMask shows "Connection Request Failed" or "Connection Rejected"?

I can't receive the login verification code, what should I do?

Login FAQ

How fast are Swap transactions?

What to do if a Swap transaction fails?

Can Swap transactions be canceled?

Why is the actual transaction amount different from the estimated amount in a Swap transaction?

What are the fees for Swap transactions?

Swap FAQ

About User Roles

Can I change my Avatar and Nickname?

What is a UUID?

Where are the quote currency and settlement currency settings used?

Can I add other accounts to receive payment notifications?

Can I add other roles to help manage the account?

Account Settings FAQ

Find answers and get help from Intercom Support and Community Experts

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